When I placed an order for my granddad I gave his address and my phone and it took a bit longer to deliver the products because they phoned me and my granddaddy to check everything and I was nervous because of it. I understand that they work like this ...

I AM SO SORRY TO HAVE DOUBTED YOUR SERVICE. I RECEIVED A NOTICE FROM THE POST OFFICE ON FRIDAY 11/4, THAT A REG. MAIL FROM YOU WAS THERE. I WILL BE RECEIVING THE PACKAGE TODAY. THANK YOU SO MUCH FOR ALL YOUR ASSISTANCE AND AGAIN I APOLOGIZE FOR NOT HAVING ...

With NHS mental health waitlists at record highs, are chatbots a possible solution?

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The BBC has been given access to talking therapy sessions. What it reveals is striking - how managing the mind can transform lives.