Jeg kunne ikke løse mit problem med afviste transaktion via online-chat, så jeg var nødt til at ringe til dem, fordi jeg ønskede at høre en menneskelige stemme og tale med nogen mere kompetent. Alt var ok med mit kreditkort, men transaktionen blev afvist.

Kære kundeservice, jeg modtog endelig min pakke I går (27. oktober, 2015) og alt er godt. Det tog sin tid for den at nå frem, men den kom dog frem.

Young people are taking dangerous amounts of ket because it's cheap, easily available and helps them "disconnect", experts say.

Some black market cigarettes have been found to contain dead flies and asbestos. But the trade nods to a wider issue, a BBC investigation has found.

The BBC looks at what the government's 10-year NHS plan could mean in practice.

As the BBC names a beautician who gave illegal jabs, two victims share their story.