I prefer to call when I have questions but to use online chat is also helpful. I have already purchased goods on-line from other companies but was scared to buy drugs. Who knows what they can put in the parcel? When my package arrived I could not understand ...

I could not solve my problem with declined transaction via live chat so I had to call them cause I wanted to hear human voice and talk with somebody more competent. Everything was ok with my credit card but transaction was declined. I could settle this ...

The NHS Alliance said "difficult decisions" lie ahead and some maternity services may have to be consolidated.

Agents try to attract people on housing benefit by using social media videos that offer free rooms and holidays.

The BBC's Quentin Sommerville reports from Chicago, where communities are battling a new wave of synthetic drugs.

Yvette Cooper also announces £140m investment in England's urgent care system, ahead of winter.